PRIVACY POLICY, TERMS OF USE & REFUND POLICY

Last updated: 08.01.2026

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PRIVACY POLICY
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1. Introduction

This Privacy Policy explains how PT MIRESTRAVEL INTERNATIONAL (“we”, “our”, “the Company”) collects, uses, stores, discloses, and protects personal data in accordance with Indonesian Law No. 27 of 2022 on Personal Data Protection (PDP Law) and other applicable regulations of the Republic of Indonesia.

By accessing our website or using our services, you acknowledge and agree to the processing of your personal data as described in this Privacy Policy.

2. Personal Data We Collect

We may collect and process the following types of personal data:
- Full name
- Company name and job title
- Email address and phone number
- Billing and payment-related information
- Communication records and service-related correspondence
- Any other information voluntarily provided by the user

Personal data is collected only when necessary and relevant to our business activities.

3. Purpose of Data Processing

Personal data is collected and processed for:
- Providing and delivering our services
- Client and partner communication
- Payment processing and invoicing
- Legal and regulatory compliance
- Improving operational efficiency and service quality

4. Legal Basis for Processing

Personal data is processed based on:
- User consent
- Contractual necessity
- Legal obligations
- Legitimate business interests, provided they do not override data subject rights

5. Data Sharing and Disclosure

We may share personal data with:
- Payment service providers and financial institutions
- Professional advisors (legal, accounting, compliance)
- Government authorities when required by law

We do not sell or trade personal data.

6. Cross-Border Data Transfer

Personal data may be transferred outside Indonesia for operational and service-related purposes in compliance with applicable laws.

7. Data Retention

Personal data is retained only as long as necessary and then securely deleted or anonymized.

8. Data Security

We apply reasonable technical and organizational safeguards. Absolute security cannot be guaranteed.

9. Data Subject Rights

Data subjects have the right to access, correct, delete data, withdraw consent, and object to processing.

10. Cookies

Cookies may be used for functionality and user experience improvement.

11. Policy Updates

This Privacy Policy may be updated at any time.

12. Contact Information

Company name: PT MIRESTRAVEL INTERNATIONAL
Email: info@mirestravel.com
Jurisdiction: Republic of Indonesia

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TERMS OF USE
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1. Acceptance of Terms

By accessing our website, making a payment, or using our services, you agree to these Terms of Use.

2. Scope of Services

We provide professional business support services including, but not limited to:
- Corporate mobility and relocation support
- International operations coordination
- Strategic advisory and executive support
- Corporate events and forum support

Specific deliverables depend on the selected service and agreed scope.

3. No Legal or Financial Guarantee

Our services are advisory and operational in nature. We do not guarantee specific business, financial, immigration, or regulatory outcomes unless explicitly stated in writing.

4. Client Responsibilities

Clients are responsible for:
- Providing accurate and complete information
- Timely communication and cooperation
- Compliance with applicable laws and regulations

We are not liable for delays or failures caused by incomplete or incorrect information.

5. Limitation of Liability

To the maximum extent permitted by law, PT MIRESTRAVEL INTERNATIONAL shall not be liable for indirect, incidental, or consequential damages.

Our total liability shall not exceed the amount paid for the relevant service.

6. Third-Party Services

We may engage third-party providers. We are not responsible for their independent actions, delays, or failures.

7. Intellectual Property

All content, materials, and documentation provided remain our intellectual property unless otherwise agreed.

8. Termination

We reserve the right to suspend or terminate services in case of misuse, violation of terms, or unlawful activity.

9. Governing Law

These Terms are governed by the laws of the Republic of Indonesia.

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REFUND POLICY
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1. General Policy

Payments made to PT MIRESTRAVEL INTERNATIONAL are generally non-refundable due to the nature of professional services and resource allocation.

2. Eligible Refunds

Refunds may be considered only if:
- The service has not yet commenced
- No work, consultation, or coordination has started
- A written refund request is submitted within 24 hours of payment

Approval of refunds is at the sole discretion of the Company.

3. Non-Refundable Cases

No refunds will be provided if:
- The service has already started
- Consultations or coordination have been initiated
- Third-party costs have been incurred
- Delays are caused by the client or external authorities

4. Processing Time

Approved refunds will be processed within 10–14 business days using the original payment method.

5. Currency and Fees

Transaction fees, currency conversion fees, and bank charges are non-refundable.

6. Contact for Refund Requests

All refund requests must be submitted in writing to:
info@mirestravel.com


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